These terms govern your use of this website and any order you place with Prem Hardware, Laxmi Industrial Complex, Narmada Building, above Apna Bhandar, Jay Jaywanti Society, Vartak Nagar, Thane, Maharashtra, 400606, India. Placing an order means you accept them.

Who we are

Prem Hardware is an independent retailer in the hardware and door fittings trade, operating online and shipping within India. We are a retailer, not a manufacturer.

Products and descriptions

We describe every item as accurately as we can, including quantities, materials and dimensions where that information is available to us. Screen colours vary between devices, so a shade may not match exactly. We do not claim that any product is genuine branded merchandise, certified, awarded or endorsed, and we do not offer a manufacturer warranty of our own.

Pricing and availability

Prices are in Indian Rupees and may change without notice. Stock is limited. If an item sells out between your order and our packing, we tell you and refund that line in full.

Orders

Your order is an offer to buy. Our confirmation email acknowledges receipt; the contract forms when we dispatch. We may decline an order — for example where an address cannot be verified, a pin code is not serviceable, or an order looks fraudulent.

Payment

UPI and Cash on Delivery only. See the Payment Policy.

Shipping, returns and cancellation

Covered by the Shipping Policy, the Refund and Returns Policy and the Cancellation Policy, which form part of these terms.

GST

Prem Hardware is registered under GST. Our GSTIN is 27CXLPS7217K1ZR. Prices shown on this website include GST at the applicable rate, so the amount you see is the amount payable. A GST invoice is available on request — ask when you place the order, or write to [email protected] with the order number afterwards.

Intellectual property

The text and photographs on this website belong to Prem Hardware and may not be copied for commercial use without permission.

Limitation of liability

Our liability for any order is limited to the amount you paid for that order. We are not liable for indirect or consequential loss. Nothing here limits rights you have under Indian consumer law.

Governing law

These terms are governed by the laws of India. Disputes fall under the jurisdiction of the courts at Thane, Maharashtra.

Contact

[email protected] · +91 99876 92020 · Customer service: 9:00 AM – 9:00 PM IST, daily