Questions about an item, an order, or a return — any of these reach us.

Contact details

• Business Name: Prem Hardware
• Address: Laxmi Industrial Complex, Narmada Building, above Apna Bhandar, Jay Jaywanti Society, Vartak Nagar, Thane, Maharashtra, 400606, India
• Phone: +91 99876 92020
• Email: [email protected]
• Customer service: 9:00 AM – 9:00 PM IST, daily

We are an online-only business, so please order through the website rather than calling at the address above — it is our dispatch address, not a walk-in counter.

Response times

Email is answered within 24 hours on working days. The phone is answered live during the hours listed above. If you are writing about an existing order, quote the order number in the subject line and we can answer in one reply instead of three.

Order and return queries

For a return, write to [email protected] within 7 days of delivery and we will issue a return authorisation within 1–2 business days. Please read the Refund and Returns Policy before sending anything back.

GST: we are registered under GST (GSTIN 27CXLPS7217K1ZR). Listed prices include GST, and a GST invoice is available on request.