Plans change. This page explains when you can cancel an order and what happens to your money.

Before dispatch

You can cancel any order free of charge at any point before it is dispatched — in practice, within the 1–2 business days handling window. Email [email protected] or call +91 99876 92020 with your order number.

After dispatch

Once the parcel is with the courier we cannot recall it. Refuse the delivery, or accept it and start a return under the Refund and Returns Policy within 7 days.

Cancellations by us

Occasionally we have to cancel an order ourselves — an item turns out to be out of stock, the delivery pin code is not serviceable, or the address cannot be verified. If that happens we tell you the reason and refund in full; we do not part-ship without asking you first.

Refund timing

Cancellation refunds are processed within 5–7 business days to the original payment method. Cash on Delivery orders cancelled before dispatch involve no money changing hands, so there is nothing to refund.

Repeated refusals

Cash on Delivery depends on trust. If Cash on Delivery parcels to an address are repeatedly refused, we may ask for UPI prepayment on future orders to that address.

Prices include GST; Prem Hardware is registered under GST (GSTIN 27CXLPS7217K1ZR) and a GST invoice is available on request.